Terms of Service

These Terms of Service (“Terms”) are a contract between you and the operator of this service (“Kruq”, “we”, “us”, “our”). They govern your use of kruq.ai, app.kruq.ai, and any related products or services we offer (the “Service”).

By creating an account, paying the access fee, or otherwise using the Service, you accept these Terms and our Privacy Policy (kruq.ai/privacy), which is incorporated by reference. If you don’t accept, stop using the Service.

The matchmaking product activates once the founding cohort is full and balanced — around July–August 2026. Until then:

• You can submit an application and complete the 10-question onboarding chat
• You can pay the $50 access fee to reserve a cohort spot
• You cannot see candidates, exchange messages, or trigger paid introductions; that begins on activation day

If we materially delay activation beyond October 31, 2026, every paid applicant is entitled to a full refund on request. This commitment can be cited against us.

To use the Service you must:

• Be 18 years of age or older
• Be a natural person (not a corporation, bot, or organization)
• Reside in the New York City metropolitan area (founding cohort is geographically limited; we’ll expand later)
• Use the Service for your own personal, non-commercial purposes
• Provide truthful information about yourself — no impersonation, no fake age, no fake photos
• Not have been previously terminated by us for cause

If we learn any of these is false, we may suspend or terminate your account without refund for the portion of the fee corresponding to misuse.

You create your account through Google OAuth or an email-and-password login. You’re responsible for keeping your credentials secure.

You agree to:

• Maintain one account per person (no duplicates, no test accounts after onboarding completion)
• Notify us promptly at contact@kruq.ai if you suspect unauthorized access
• Keep your contact email current so you receive cohort and match notifications

We may require you to verify your email or phone before activating certain features (matching, payment).

Kruq does:

• Run a 10-question onboarding chat that builds your structured matchmaking profile
• Convert that profile into a database record used for matching (not a free-text dossier the AI re-reads each time)
• After cohort activation, run private agent-to-agent dialogues to evaluate compatibility between your profile and other cohort members
• Rank candidates via an independent AI Judge model and present the top matches with written explanations of fit and divergence
• Reveal identities to both parties upon mutual interest
• Process the $50 access fee and any per-match charges via Stripe through our payment partner
• Refund on request per the policy in section 06

Kruq does not:

• Guarantee a match, a date, a relationship, or any specific outcome
• Verify the identity, criminal history, or marital status of other users beyond what they disclose and what their photos show
• Provide therapy, legal advice, financial advice, or relationship counseling
• Operate as a traditional human matchmaking firm; the AI does the matching, with Vlad reviewing applications and handling reports

Kruq is a matchmaking introduction service. We connect people; we do not guarantee they connect successfully, fall in love, or remain compatible over time.

Access fee: USD $50, charged at application. Card payments are processed by Stripe via our payment partner’s checkout. Reserves your founding-cohort spot and includes your first AI-curated introduction once matching activates.

Statement descriptor: the charge on your card statement may appear under our payment partner’s merchant name rather than “Kruq”.

Per-match fee: After your first introduction, additional accepted matches cost USD $30 to $50, depending on cohort dynamics and demand. The exact per-match price is shown before you accept any match; you can decline at no charge.

Currency: All prices in US dollars. Local currency conversion is handled by the payment processor and your card issuer.

Refunds:

• Anytime before your first introduction is made — full refund, no questions asked. Request it with the Request refund button in your profile, or email refunds@kruq.ai.
• After 60 days of cohort activation with no introduction made, the same full refund applies — one tap in your profile or one email, no forms, no support tickets.
• After your first introduction, the access fee is non-refundable. Per-match fees for matches already accepted are also non-refundable.
• Refund processing time: 3–5 business days from approval. Arrival at your card varies by issuer (typically 5–10 calendar days).

No chargebacks without contacting us first. If you dispute a charge with your card issuer before we’ve had a chance to resolve it via refunds@kruq.ai, we may suspend your account pending resolution. We want every legitimate refund resolved; opening a chargeback as a first step costs both of us money and time.

Pricing changes: We may raise or restructure pricing for future cohorts. Existing applicants are honored at the price they paid. Existing members receive at least 30 days’ notice by email before any new charges apply.

When using the Service, you agree to:

• Provide truthful information in onboarding and your profile
• Upload authentic photos of yourself, taken within the last 24 months — no stock photos, no AI-generated faces, no photos of other people, no images that obscure your face beyond ordinary fashion
• Use the Service for personal, non-commercial purposes only
• Not impersonate any other person
• Not access the Service by automated means (bots, scrapers, integrations not authorized by us)
• Not attempt to reverse-engineer or interfere with the AI matching pipeline
• Not test, probe, or scan our systems’ security beyond responsibly reporting vulnerabilities to contact@kruq.ai
• Not upload content that infringes copyright, contains malware, or violates law

Once you and another user have mutually unlocked identities, you agree:

• No harassment of any kind — sexual, racial, religious, gender-based, or otherwise
• No threats, no violence, no doxxing
• No requesting money, gifts, financial information, crypto wallets, or investments from a match. This is a hard rule. Anyone soliciting money on Kruq is to be reported immediately.
• No commercial solicitation — no MLM, no networking pitches, no startup recruiting
• No fake personas — once identities are revealed, you are who you said you are
• No sharing private match content outside the platform without the other person’s consent

Violation can result in immediate termination without refund, plus referral to law enforcement when conduct is criminal.

If you encounter behavior violating section 08, or feel unsafe in any way, report it:

• In product — a “Report user” button is available on every match thread (once matching activates)
• By email — contact@kruq.ai with the match ID and a description; we acknowledge within 24 hours

After a report:

• Vlad personally reviews every report within 72 hours
• The reporting user’s identity is not disclosed to the reported user unless legally compelled
• Outcomes range from a warning to immediate termination, depending on severity
• In cases involving credible threats, harassment, or criminal conduct, we cooperate with law-enforcement requests under valid US legal process

This is one reason the cohort is capped at 100: a small group is moderatable; a million-user app is not.

You own your content. Photos, text answers, chat messages — it all stays yours.

To run the Service, you grant us a limited, non-exclusive, royalty-free, revocable license to:

• Store your content on our servers
• Display your photos to users you have mutually unlocked with
• Show excerpts of your onboarding answers to your AI agent and (in dialogue form only) to other candidates’ agents during matching
• Use anonymized, aggregate text and metadata to debug bugs and improve the product

This license terminates when you delete your account, except for: content the other party has already saved or screenshotted outside the platform (we can’t control that); and anonymized, aggregated data that no longer identifies you.

We never use your content to train AI models, sell to third parties, or display publicly on the website.

The Kruq name, logo, the agent-to-agent dialogue system, the AI Judge architecture, the onboarding question set, the H3 location pipeline, and every line of code that runs kruq.ai and app.kruq.ai are protected by US copyright, trademark, and trade-secret law.

We grant you a personal, non-transferable, non-sublicensable license to access and use the Service while your account is in good standing. No other rights are granted by implication.

You may not:

• Copy, modify, or create derivative works from any part of the Service
• Decompile or reverse-engineer the matching pipeline
• Use Kruq marks or branding without our written permission

You acknowledge and agree:

• Kruq uses large language models from third-party providers (Perplexity, OpenAI, Anthropic, and others we may add) to process your onboarding answers, generate matches, and produce match explanations
• AI makes mistakes. A high compatibility score is not a guarantee of compatibility; a low score is not a guarantee of incompatibility
• You can correct the AI’s understanding of you at any time via your AI agent. You can request human review (by Vlad) of any specific match via contact@kruq.ai
• Anonymized aggregate behavior may inform our internal model-evaluation work. We do not fine-tune third-party LLMs on identifiable user content

If you object to AI-driven matching entirely, the Service is not for you, and you should request a refund per section 06.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Kruq disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted or error-free
• Match suggestions will be compatible, ethical, or romantic
• Other users will behave honestly or treat you well
• Third-party services (Stripe, our payment partner, Google, the LLM providers) will be continuously available

You use the Service at your own risk. Real-world meetings happen at your sole discretion and risk.

To the maximum extent permitted by applicable law:

• Kruq is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, loss of goodwill, or emotional distress — arising out of or related to the Service.
• Kruq’s total cumulative liability for direct damages is capped at the greater of (a) USD $100, or (b) the total amount you paid Kruq in the 12 months preceding the event giving rise to the claim.
• Some US states and EEA jurisdictions do not allow these limits. Where they don’t, our liability is limited to the maximum extent permitted.

We are not liable for the actions of other users, including but not limited to harassment, fraud, deception, physical harm, or anything that happens at or after an in-person meeting.

You agree to defend, indemnify, and hold harmless Kruq, its founders, employees, and contractors from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from:

• Your breach of these Terms or our Privacy Policy
• Your violation of any law or third-party right
• Content you upload that infringes third-party intellectual property or privacy
• Your interactions with other users outside the Service

This obligation does not apply to claims caused by Kruq’s own negligence, willful misconduct, or breach of contract.

You may terminate your account at any time:

• Before first introduction → contact refunds@kruq.ai for a full refund and account deletion
• After first introduction → email contact@kruq.ai. Your account is closed and data deletion begins per our Privacy Policy section 09

We may suspend or terminate your account, with notice when possible and without notice for severe violations:

• For violation of these Terms (especially sections 07 or 08)
• For payment fraud or chargebacks raised without prior contact
• For inactivity exceeding 24 months
• For court order, valid legal process, or to prevent imminent harm

If we terminate for cause, we may retain a record of your email and the violation to prevent re-registration. No refund is owed for accounts terminated for cause.

Before filing any formal claim, you agree to:

• Contact us in writing at contact@kruq.ai describing the dispute and a proposed resolution
• Give us 30 days to respond and attempt good-faith resolution

If we can’t resolve it, the following applies for US users:

• All disputes are resolved by binding individual arbitration before a single arbitrator administered by JAMS under its Streamlined Arbitration Rules, in Wilmington, Delaware (or by video for claims under $25,000).

• The arbitrator decides arbitrability, except a court has jurisdiction to issue injunctive relief regarding intellectual-property misuse or platform-security threats.
• You waive the right to participate in a class action, collective action, or representative proceeding. This waiver is essential. If it is held unenforceable, the entire arbitration clause is unenforceable.
• Small-claims carve-out: either party may bring an individual action in a small-claims court of competent jurisdiction for amounts within that court’s limits.

For users in the EEA, UK, or jurisdictions where mandatory arbitration is unenforceable: disputes are resolved by the courts of your habitual residence.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, and the Federal Arbitration Act for arbitration provisions. For disputes not subject to arbitration, exclusive venue is in the state and federal courts located in New York County, New York.

We update these Terms when our product changes or law requires:

• Material changes (new payment structures, new liability terms, new dispute mechanisms) — at least 30 days’ notice by email to all active users before changes take effect
• Non-material changes (typo fixes, contact-info updates, vendor swaps that don’t change your rights) — effective immediately on posting

Continued use after the effective date means acceptance. If you don’t accept, terminate your account before the effective date for a full refund of any prepaid, unused fees.

• Entire agreement — These Terms plus the Privacy Policy plus any payment receipts we issue constitute the entire agreement and supersede any prior agreements.
• Severability — If any clause is held unenforceable, the rest remains in effect.
• No waiver — Our failure to enforce a clause is not a waiver of our right to enforce it later.
• Assignment — You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of substantially all of our assets.
• No third-party beneficiaries except as expressly stated.
• Force majeure — We are not in breach for delays caused by events beyond our reasonable control (acts of God, war, public health emergencies, large-scale internet outages).
• Headings are for reference only and do not affect interpretation.

For general questions, account issues, privacy requests, or anything you’d like a human to read:

contact@kruq.ai

For refunds:

refunds@kruq.ai

Founder direct (Telegram):

• @verviico (Vlad)
• Kruq channel @kruqai